Parent Care Team

How Can We Help You?

We are here to support your fourth trimester journey. Browse our walkthroughs below or reach out directly to our dedicated engineering and support team.

Direct Parent Support

Have a question, feedback, or encountered a technical issue? Our engineering and care team typically responds within 24 to 48 hours.

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Parent Care & Tech
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Privacy & Data Rights
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Legal & Regulatory
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Press & Partnerships
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Troubleshooting & Guides

Common Inquiries & Walkthroughs

How do I restore my Millora Pro subscription on a new iPhone?
To restore your subscription on a new or second device:
  1. Ensure you are signed in with the same Apple ID used for the purchase.
  2. Open Millora, tap the Settings tab (bottom right).
  3. Tap the Millora Pro Membership card or open any premium feature.
  4. Tap “Restore Purchases” at the bottom of the paywall.
Apple StoreKit 2 will verify your active Apple receipt cryptographically and unlock your features immediately without charging you again.
Where is my baby’s and my data saved? Can anyone else see it?
All care logs, baby profiles, photos, and maternal notes are saved locally in your iPhone’s encrypted SwiftData store using iOS NSFileProtectionComplete. No data is sent to external servers or advertisers. We do not have access to your family’s records.
How do I generate and export a Pediatrician Visit Report?
Navigate to the Logs tab in Millora and tap the “Pediatrician Report” button in the upper corner. Select your desired time window (Last 48 Hours, 7 Days, or 14 Days) and tap “Generate PDF”. You can share this document via AirDrop, Messages, or print it directly for your well-child appointment.
How do I manage or cancel my Millora Pro subscription?
All billing is handled securely through Apple. To cancel or change your plan:
  1. Open the Settings app on your iPhone.
  2. Tap your Name / Apple ID at the top.
  3. Tap Subscriptions.
  4. Select Millora and tap Cancel Subscription.
Immediate Mental Health Assistance
If you or someone you know is experiencing postpartum depression, anxiety, or emotional distress, confidential support is available 24/7. In the United States, call or text the National Maternal Mental Health Hotline at 1-833-852-6262 (English and Spanish). If in immediate physical danger, dial 911.